Support

If you need help while using Desire AI, we currently offer two simple and reliable ways to get support. Please choose the option that’s most convenient for you.

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Slack Support (Recommended for Faster Turnaround)

For quick questions, clarifications, or active discussions, reach out to us on our dedicated Slack support channel.

• Best suited for:

  • Quick queries

  • Workflow clarifications

  • Real-time collaboration during campaigns or pilots

• Our team actively monitors this channel during working hours and typically responds faster here.

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Email Support

For detailed issues, bug reports, or anything that needs structured follow-up, you can email us.

• 📧 Email: [email protected]

• 🏷 Subject format: [Desire] <brief description of your issue>

Example:[Desire] Campaign preview not rendering correctlyPlease include as much context as possible in the email (screenshots, campaign name, steps to reproduce, etc.) to help us resolve the issue efficiently.

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We’re continuously improving our support experience and may add more channels over time. For now, Slack is ideal for speed, and email works best for detailed or formal support needs.